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FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 5–12 business days in the United States. Processing takes 3–4 business days before shipment.
Do you provide tracking?
Yes. Every order includes tracking information sent by email once your package has been shipped.
What if the item doesn't fit?
We accept returns within 14 days of delivery. Items must be unworn, unused, and in original condition.
What payment methods do you accept?
We accept major credit and debit cards through secure encrypted payment providers.
Do you ship internationally?
Yes. International shipping is available for selected destinations. Delivery times may vary by country.
How can I contact customer support?
You can reach us anytime at support.grandharbor@gmail.com.
Are your products true to size?
Each product page includes a detailed size guide. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Can I cancel my order?
Orders may be canceled before they enter processing. Once shipped, they become subject to our return policy.
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